Staying digitally connected is the need of the time, and the Globe at Home app from Globe Telecom has become an efficient tool for managing your home internet and broadband service.
The app gives the users control over their internet connection so they can check data consumption and connectivity to improve their online experience. However, like any other application, this app is also not immune to occasional technical issues and errors.
Globe at Home app is designed to provide convenience; however, it can become a source of frustration when not working. These issues, from loading errors to login concerns, can be solved with little guidance. So, allow me to explain why your Globe at Home app is not working and how to fix it.
Globe At Home App Not Working
Globe at Home is a self-service app that helps prepaid and postpaid data users by cutting down call waiting times and physical store visits. This app lets you control and monitor data consumption, manage customer profiles, pay bills through credit card or GCash, register for promos, change your data plan, and transfer your subscription to a new location.
Moreover, you can also create and execute campaigns through the built-in Content Management System, automatically seed vouchers, manage plans and promos offered, and manage support tickets.
Additionally, it is prone to occasional technical hiccups and bugs. So, you must not worry and read the following solutions to fix your Globe at-home application.
Black or White Screen Issue
When you try to open the Globe at Home app, and the screen turns white or black, it can be followed by an app crash with or without an error notification. So, if you encounter such an issue, try the following solutions;
Reopen the Application
Typically, this issue is temporary and is caused by a loading problem. It can be fixed by closing the app and then accessing it from the recent app menu on your phone.
You can also try hard rebooting your Android phone to fix the black or white screen issue in the Globe at Home app. So, press and hold down the Home and Power buttons at the same time for at least 10 seconds and then release them. Afterward, hold the Power Button until the screen turns on, and then try opening the app again.
Drain the Battery and Restart
If all the above solutions do not work, you should let your device battery drain completely till it turns off. Then, recharge it and restart your device. Now, try running the app like usual and check if it works.
Loading, Server, or Connection Errors
Sometimes, the app constantly crashes, and loading errors occur. When you encounter loading, server, or connection errors, it can be due to server issues or connectivity problems. So, try the following steps to fix it.
Wait and Retry
You must check if the app’s server is down by visiting the Globe’s official website or social media channels for server-related news. Furthermore, the app might have massive traffic, which can also cause errors. So, the best strategy is to wait patiently and then try rerunning the app.
Check Your Network
Sometimes, these issues occur due to network issues, so you need to check your Wi-Fi or mobile data connection. Restart your Wi-Fi router, reconnect your mobile to an active internet connection, and reopen the app. Hopefully, your issue will be resolved.
Login Issue and Account-Related Problems
You may face issues related to login, like incorrect login credentials, and other problems, like account bans or deactivation. Moreover, it can easily be fixed by trying these fixes.
This issue can be a result of down servers or unstable Internet connection. When the server is down, it will ask you to log in repeatedly, so wait for a few minutes and then try rerunning the app. Usually, users use incorrect credentials to log in, which creates login issues.
It would be best if you verified that you are using the correct login credentials. Moreover, check if your account is banned or deactivated. Contact Globe’s customer support for further assistance if this is the case.
Installation Issues and Solution
If you are trying to install the app or update it and it is not working, you should try switching your internet connection. Moreover, you might not have enough storage to install or update the app. So, clear some space and then install the app.
Why can’t I access the Globe at Home app?
You can now use the GlobeOne app to manage your Glob at Home account because this app has been discontinued from December 12, 2022.
In short, the Globe at Home app assists Globe Telecom users in controlling their internet connection to check their data connection to improve their online experience. However, like other digital applications, it can encounter occasional issues. So, check your internet connection, restart your phone, and wait if the servers are down.
Thanks For Visiting!