While enjoying a movie, is your Plex app not working properly on your TV? You don’t need to worry or give up because you can see solutions right before you. You need a few settings on your devices to restore it.
It’s possible that Plex can’t connect to the server or has issues with the software.
If your Plex is not working on your Samsung tv, you must verify that the internet is properly connected. Restarting your device is also the best solution since it resolves temporary app and server errors.
Even before attempting to fix the issue, the first and most essential step is to figure out why the problem is occurring in the first place. This article outlines a few solutions to the issue.
How to fix the Plex app not working on Samsung tv
1. Soft reset the Samsung tv
One of the most frequent causes of Plex not functioning is a Samsung TV with damaged settings, one of the most prevalent faults. A soft reset, or power cycle, might solve your Samsung TV’s Plex issues.
There are two ways to do a cold or restart on a Samsung television.
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Follow these instructions to do a soft reset on a Samsung television:
- Disconnect the TV’s power cable from the socket for one minute.
- Reconnect the power cord to the socket or surge protector.
- Wait for the television to restart fully.
To do a cold restart on a Samsung TV:
- Disconnect the television’s power cord.
- Push and hold the Power button on the remote control for at least 30 seconds.
- Reconnect the television to the power outlet.
- Wait for the television to complete powering on.
2. Check for Updated Samsung TV Firmware
New and possible upgrades to the Plex app may create compatibility problems with the current firmware and software version of your Samsung TV.
Often, Plex will offer updated security credentials with their software upgrades. Examine the software and firmware versions of the TV to check whether it requires an upgrade.
Several Plex difficulties may be resolved by updating the firmware and operating system of Samsung Televisions to the most recent version.
You may obtain firmware upgrades for your Samsung televisions using the TV settings menu on the app screen. The software update may also be downloaded from the manufacturer’s website.
Follow these menu instructions to upgrade the firmware on your Samsung TV:
- On the Samsung TV remote, press the Home button.
- Select Settings
- Select Support
- Pick Update Software
- Choose Update Now
The TV will reboot automatically to install and activate the latest firmware. After downloading, you may transfer an updated version of the Samsung TV’s firmware to a USB device.
3. Uninstall and Reinstall App
Sometimes, an app conflict might cause Plex to malfunction. If Plex is not functioning correctly, try uninstalling and reinstalling it. It could fix the issue.
You can upgrade the program before reinstalling it if an update is available. Reinstallation or deletion may provide a new start.
If you wish to uninstall Plex from your Samsung TV, ensure you have access to the Plex login credentials, so you don’t lose them. You will no longer be logged into the app. To re-enter the application, you must sign in again.
Follow these straightforward instructions to delete and reinstall Plex on a Samsung TV:
- Hit the Home button on the remote.
- Go to the Applications section.
- Select Settings.
- Go to the Plex application.
- Select Delete. If the Delete button is disabled, you cannot remove it since it is a preinstalled, recommended program. Choose Reinstall rather.
- Hit Return on the Remote Control.
- Choose Search.
- Enter the name of the Plex app.
- Choose the Install Plex App option.
4. Check Internet Connection
The Samsung TV may experience lagging and a complete loss of Internet connection if the WiFi signal from the wireless network is poor. There may be difficulties when using the Plex app for streaming due to the low quality of the internet connection.
A robust WiFi connection between your wireless network and Samsung Smart TV is essential. The following main procedures may be used to determine whether or not the WiFi signal is strong enough for your needs.
- Choose the Home button on the Samsung TV remote.
- Go to Preferences.
- Go to General Menu.
- Go to Network.
- Choose to launch the network configuration page.
- Select wireless service.
Look at the number of bars in your wireless connection on the list of available connections. Seeing less than three bars indicates that your connection is too poor to broadcast smoothly.
If your wireless router is farther away from your Samsung TV than advised, you may be experiencing connection problems.
There might be several obstacles between the TV and the wireless router, which could lead to a poor WiFi connection.
5. Soft Reset the WiFi Router
There might be setup difficulties or another cause for poor internet connections if your WiFi router hasn’t been restarted or turned off for some time.
If this is the case, you may find success by cycling power and restarting your network gear.
To do a soft reset on your WiFi Router or Modem, please do the following:
- Disconnect the WiFi router from the wall socket and let it disconnect for one minute.
- The WiFi Router should be plugged back into the wall.
- If the router has an “On” switch, you should activate it.
- Let the router a few minutes to restart and establish a connection with your ISP (ISP).
6. Try a Wired Connection
If your router is having issues connecting to the network wirelessly, do an inspection. Compared to wireless connections, wired ones are more stable, allow for the fastest possible data transfer rates, and are simpler to fix if problems arise.
Sometimes an ethernet connection from your Samsung TV to your wireless router is necessary, even when utilizing a wireless network. A better internet connection may be the effect of this.
If you want to utilize a wired internet connection with your Samsung TV, here’s how to do it:
- The first step is to link the Samsung smart TV to the internet through an ethernet wire running from the LAN port on the back of the TV to a LAN port on the Internet gateway.
- Choose the Home button on your Samsung TV’s remote.
- Select Settings.
- Select General.
- Select Network.
- Choose OK for the TV to use the wired network to access the internet.
If you can access the internet despite this, your WiFi’s wireless functionality is likely broken.
To fix this, try updating the firmware on your router, replacing your WiFi adapter, or restoring it to its original settings.
7. Change DNS Server
Samsung Televisions’ Plex software has been known to malfunction when using an unreliable internet connection.
If you can’t access certain websites, it may be due to a problem with your Internet Service Provider’s (ISP) DNS servers.
It’s possible that incorrect DNS servers are to blame for these incidents; however, upgrading to a more reliable DNS service should fix the problem. Samsung smart TVs will typically connect to your Internet service provider’s DNS servers automatically, but you may change these settings to utilize more expedient DNS servers if desired.
Accessing Plex servers may be inconsistent depending on your Internet service provider’s DNS servers; however, you may get around this by utilizing Google’s public DNS servers. Many people prefer using Google’s DNS servers because they are dependable and safe.
You’ll need to modify them manually.
DNS settings if you want to utilize Google’s DNS servers on your Samsung TV.
- Choose the Home icon on the Samsung TV’s remote control.
- Go to Preferences.
- Choose “General.”
- Go to Network.
- Go to the Network Status menu.
- Choose the IP Settings menu.
- Go to the DNS Configuration menu.
- To enter manually.
- Go to network and choose DNS Server.
- Enter 126.96.36.199
8. Samsung TV Smart Hub Reset
If Plex isn’t working right on your Samsung Smart TV, it may be because another app is running simultaneously.
Samsung Smart TVs include a reset option that may sign you out of all installed applications, which should resolve the issue. You will be directed to sign in again after resetting your Smart Hub, so make sure you write down all your login details and save them safely.
If you haven’t changed your Samsung TV’s default PIN and need to restart the Smart Hub, enter 0000.
After resetting, you may need to reinstall the Plex app.
Plex on your Samsung TV might not work for a variety of reasons. If you’re having trouble using the Plex app on your Samsung TV, you should be able to fix the problem by following the steps outlined above. You may always reach out to Plex Help if you need more assistance.
If you were frustrated that Plex is not working on your Samsung TV, you’d be relieved to know there is a fix. Before beginning, always make sure you can access the internet.
Verify that everything is working properly, and if the issue persists, consider upgrading to the most recent version of the program. But if none of those solutions work, don’t worry; we have your back in customer support.
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